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Privacy Notice
Home > Privacy Notice

This privacy declaration contains many general and technical details about the measures we take to ensure the highest respect for the privacy of our visitors. The ultimate aim of SERVICIOS Y CONCESIONES MARÍTIMAS IBICENCAS, S.A. (hereafter "SERCOMISA") is that the needs and expectations of its clients are the foundation of the activities of our organisation - including protecting their privacy.

SERCOMISA guarantees the protection and confidentiality of the data provided by our clients. Such data is collected and processed in accordance with Organic Law 15/1999 on Personal Data Protection, within the scope of the dispositions of article 12.1 of Organic Law 1/1992 on Protection of Public Safety.

All the data provided will be included in an automated personal data file, created and maintained under the ownership of SERCOMISA. The purpose of this file is to comply with current legal legislation in the field of recording the entry of travellers as well as informing them of our offers and news and for performing statistical studies.

We inform you that you can exercise your rights of access, rectification, cancellation and opposition to your personal data at any time by communicating in writing to:


Furthermore, the features of our website are ruled by the following principles that govern the application of the privacy policy:

Browsing: this website is not configured to collect personal information of any nature via the computer used while you are browsing the website. This implies that unless Users voluntarily and explicitly provide personal information, we will never know their name, email address or any other information that could identify them.

Cookies: our website uses "Cookies" in certain technological processes. Our website requires the use of cookies during certain processes such as:
- recognising visitors when they return to our pages
- storing and invoking preferences for access to User exclusive area each time they return to the pages
- measuring the use made of the website by the Users.
The cookies used by our website are defined as "persistent" cookies because they remain on the hard disk of Users' PCs until they are removed or deleted by Users. SERCOMISA does not use cookies to obtain information referring to Users' visits to other websites or any other information apart from that concerning their specific interaction with the SERCOMISA website. Cookies do not corrupt or harm the computer or files or the programs that are installed on it.

If Users do not wish to receive these cookies, they can configure their browser to reject cookies (look up the specific instructions of your browser to do so), although doing so will affect the ability to perform certain transactions on the website and the browsing experience in general.

Information required to execute transactions required by Users: when we need to obtain information from a User, we will always expressly request that you voluntarily provide this information. For example, if you wish to make a reservation in our hotel, we will ask you to provide specific information such as your name, address, telephone number email address, type of credit card, its number and expiry date, etc., in order to process this reservation. We use your email address to send a confirmation and, if necessary, we will use the information to contact you if we need further help to process the reservation.

Storage of the information: SERCOMISA informs you that when you complete the reservation form on our website, the User's personal information that is stored in SERCOMISA servers includes your name and postal address as well as the email address, personal identity number and telephone number.

SERCOMISA will never store the data of the credit card and other methods of payment provided by Users through this website in our own data file or in that belonging to third parties.

E-mail: SERCOMISA policy with respect to electronic mail is focussed only on sending communications that would be useful to Users and that Users have asked to receive. When Users make a reservation through the website and supply their email address, they will never be contacted by email about offers and promotions, unless they have explicitly required this during the process of detailing their reservation or personal data record. The only communications that you will receive will be those concerning the confirmation of the record of your information in SERCOMISA's private database and the confirmation of your reservation after completing the payment process to guarantee it. Additional communications could include reminders of your password or copies of reservation requests if you ask for these. In these latter cases, these communications apply to processes that are required and initiated by the User. Beyond these four occasions, SERCOMISA will not send Users any type of additional information not expressly required by them.

Use of information: personal information supplied by Users during the course of using the website to make a reservation is given to the hotel in question with the aim of processing that booking. If the User cancels their reservation, the information previously stored will be kept in our records with the sole aim of keeping a historical record of requests and is not further accessed. After the User has completed their stay in any of the SERCOMISA hotels, the information stored can be used for off-line direct marketing actions, notwithstanding the statement of the previous paragraph.

Disclosure of information to third parties: if Users opt to leave this website via the links to websites that do not belong to SERCOMISA, the latter is not responsible for the privacy policies of these websites or of the cookies that such websites might store on the Users' computers.

Links to other websites: if Users opt to leave this website via the links to websites that do not belong to SERCOMISA, the latter is not responsible for the privacy policies of these websites or of the cookies that such websites might store on the Users' computers.

Legal questions: this is a Spanish website and is subject to Spanish law. SERCOMISA may have personal information provided by Users without their consent when this is legally required, or by acting in good faith, provided that this action is necessary to investigate or protect guests, visitors or associates of SERCOMISA or their property (including this website).

Changes in the Privacy Policy of this website: in the future, SERCOMISA may include changes to the Privacy Policy on this Website. All the changes will be provided in this section with the aim of keeping Users informed about the information collected on the Website, how it is processed and used and how it can be made available to third parties.

In accordance with the dispositions of Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the Client is informed that the personal data provided by completing the services and reservation form will be processed by Servicios y Concesiones Marítimas Ibicencas, S.A., with Tax Id. No. A07066749, and with company address of Calle Aragón nº 71, Bajos, Ibiza, Islas Baleares, C.P.: 07800.

For the purposes of legitimate interest, the shipping company will process the Client's personal data for sending commercial communications on tourist products and services supplied by the owner with the aim of providing a better service to the client.

However, the Client may oppose this processing at any time, without such opposition affecting the execution of the main contract.

The Client may contact the Client Support Service on the free telephone number (+34) 971 31 44 33 or via the web page:

The owner undertakes to apply any technical and organisational measures as are necessary to ensure data security, ensuring compliance with professional secrecy duties as well as the obligations that may be applicable by virtue of current legislation.

The duty of professional secrecy will be maintained indefinitely even when the contractual relationship has come to an end.

The shipping company treats client information for managing the contractual relationship as per the terms and conditions set out in the contracts, in accordance with the dispositions in article 6.1.b) of the RGPD (general data protection regulations).

The client is informed that all personal information provided when making the reservation will be kept while the aim for which they were being collected persists and until the expiration of the deadlines of actions that may arise from the execution of the contract; they will be blocked when they stop being relevant for compliance with this aim.

Furthermore, when the suppression derives from the exercise of the right of opposition referred to in article 21.2 of the Regulation (EU) 2016/679, the owner may keep the identification data of the person affected when necessary for the purpose of preventing future processing for direct marketing.

The Client is informed that not providing the information required implies the impossibility of signing the contract.

The Client may exercise their rights of access, rectification, suppression, limitation in the processing and portability of data through the Client Support Service: Muelle pesquero s/n Edificio Portuario 1ª Planta, Ibiza, Islas Baleares, C.P.: 07800.

Finally, you can request information about your rights and present a complaint to the Spanish Data Protection Agency, with official address in Calle Jorge Juan, nº 6, 28001 de Madrid.